Return & Refunds

Hassle-Free Returns for Your Peace of Mind

At Binowav, your contentment is paramount. If you find yourself less than satisfied with your Binowav hearing aids, rest assured that our return policy has you covered. We extend a generous 45-day window from the purchase date, during which you can initiate a return for a full refund.

Our Return Timeframe

To maintain a seamless process, kindly note that return requests must be made within 45 days from the initial purchase date, as indicated on your invoice. Regrettably, we won't be able to accommodate return requests that fall outside this timeframe.

Streamlined Return Procedure

In order to facilitate your return and refund process, we've streamlined the procedure. Please take a moment to complete the form provided below. Within the "How Can We Help?" section of the form, we kindly request you to input your [order number] along with a succinct description of the rationale behind your decision to return the product.

Ensuring a Smooth Return Process

To ensure a smooth return experience, we kindly ask that you include the following steps:

1. Packaging and Contents: Kindly return the product in its original state, encompassing all of the original packaging components. This should include the manufacturer’s box, accompanying manual, and any unused accessories.

Please know that our priority is to ensure your satisfaction throughout this process. Should you have any questions or concerns, our dedicated customer service team is at your disposal to provide any necessary guidance.

Thank you for choosing Binowav. We're committed to your complete satisfaction, and your feedback is valuable to us.