Shipping Policy
Effortless Shipping for Your Convenience
At Binowav, we take pride in offering you a seamless shipping experience, and we're thrilled to extend complimentary shipping on all our hearing aid products. Once your order has been expertly processed and dispatched, an email notification containing your tracking number will be promptly sent to assist you in effortlessly tracking your order's journey.
Our Timelines
Our commitment to efficiency ensures that your order is processed within a standard window of up to 2 business days. Following this, you can anticipate an estimated shipping duration ranging from 2 to 10 business days.
Assistance at Your Fingertips
Should you seek insights into the status of your order, our dedicated customer support team is always available to provide swift assistance. Feel free to reach out for any guidance you may require. Likewise, if you have queries of any nature, we encourage you to engage with us at your convenience.
Guidelines for a Seamless Experience
To ensure that your experience with us is both smooth and gratifying, we kindly propose the following considerations:
- Package Acceptance: We kindly request that you refrain from rejecting the delivery of your package. Any potential losses incurred due to package rejection will regrettably be the responsibility of the customer. Should you find yourself unsatisfied with your purchase, please connect with us to initiate a return and request a return label.
- Package Integrity: In the event of discovering any missing components within your package within a period of seven days from receipt, we urge you to promptly contact us. This will allow us to promptly address and rectify the situation to your satisfaction.
- Shipping Address Accuracy: We emphasize the importance of accuracy when entering your shipping details. Any delivery complications arising from inaccurate information will, unfortunately, fall under the purview of the customer.
- Customs and Clearance: Please be mindful that the estimated shipping times provided might not encompass any potential customs or clearance delays that could be relevant to your particular shipment.
Our mission is centered around your satisfaction and ensuring your experience with us is nothing short of exceptional. Feel confident in connecting with us for any queries or assistance you may require. Thank you for choosing Binowav for your hearing aid needs. Your trust is deeply valued, and we are honored to serve you.