Frequently Asked Question
About Binowav
How do I contact Binowav?
Our dedicated team of specialists is here to help you with everything that you need.
Phone (24/5): (888) 884-9145
Email: hello@binowav.com
Why should I buy a Binowav hearing aid?
Binowav hearing aids has helped over 50,000 Americans recover their hearing loss and is currently one of the fastest growing brands are proud to be an American company.
Are Binowav hearing aids FDA registered?
Yes, Binowav devices are FDA registered, Class I, which means that our devices are real hearing aids, as opposed to PSAP devices or amplifiers.
Are Binowav devices "real" hearing aids?
All of our devices are real hearing aids, with numerous settings to fit each individual hearing loss case.
Why does Binowav hearing aids not have a physical store where I can try before buying?
In an effort to cut out the middleman and save you money, we have eliminated all unnecessary costs. This allows us to pass on the savings to you and sell quality devices for a fraction of the price.
Frequently Asked Question
Before Buying A Device
I wear eyeglasses/mask/oxygen, can I still use Binowav hearing aids?
Yes you can, all Binowav devices are designed to fit well with eyeglasses and masks.
Do I need a prescription or a hearing test in order to purchase?
You don't need a prescription or even an audiogram (hearing test) to purchase our hearing aids. Our technology allows you to pick different modes and volume settings so you can find the best combination of sound for your ears.
How will I know if the device will be a good fit?
Each device is sent with a few sets of ear-domes of different types and sizes, over 95% of people can find a perfect fitting ear-dome.
How do I know which Binowav device is best for me?
Our hearing aid specialists are always here to help you with choosing the perfect device for you, call us at: (888) 884-9145
Frequently Asked Question
Shipping
How long does shipping take?
Shipping within the US takes 1-3 business days to fulfill, and 3-7 business days to be delivered to your house.
Where do you ship from?
We are shipping orders from our logistic center, which is in TX & CA.
Do you ship worldwide?
Yes. Ships as long as you can place an order.
Frequently Asked Question
Returns
What happens if I'm not completely satisfied with my hearing aids?
If at any time, within the first 45 days of use you're not happy with your Binowav hearing aids, contact us by email hello@binowav.com or call (888) 884-9145 to speak with a customer service agent to start your return process and obtain your Return Merchandise Authorization number (RMA). Returns sent without an RMA will have a 20% NO-RMA fee deducted from their refund amount issued. You are responsible for and must pay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Binowav Hearing Solutions.
How do I start a return process?
Please contact our Customer Service at hello@binowav.com or simply give us a call at (888) 884-9145 and we will help you through starting your return process.
Frequently Asked Question
COVID-19
What protocols are being followed to ensure item(s) are safe?
Binowav follows all government and American Public Health Association advice. Our team’s and your safety is our number one priority. All staff wear face masks and gloves and regularly wash their hands. We rigorously clean our packaging facilities.