About Binowav

How do I contact Binowav?

Our dedicated team of specialists is here to help you with everything that you need.

Phone (24/5): (888) 884-9145

Email: hello@binowav.com

Why should I buy a Binowav hearing aid?

Binowav hearing aids has helped over 50,000 Americans recover their hearing loss and is currently one of the fastest growing brands are proud to be an American company.

Are Binowav hearing aids FDA registered?

Yes, Binowav devices are FDA registered, Class I, which means that our devices are real hearing aids, as opposed to PSAP devices or amplifiers.

Are Binowav devices "real" hearing aids?

All of our devices are real hearing aids, with numerous settings to fit each individual hearing loss case.

Why does Binowav hearing aids not have a physical store where I can try before buying?

In an effort to cut out the middleman and save you money, we have eliminated all unnecessary costs. This allows us to pass on the savings to you and sell quality devices for a fraction of the price.

Before Buying A Device

I wear eyeglasses/mask/oxygen, can I still use Binowav hearing aids?

Yes you can, all Binowav devices are designed to fit well with eyeglasses and masks.

Do I need a prescription or a hearing test in order to purchase?

You don't need a prescription or even an audiogram (hearing test) to purchase our hearing aids. Our technology allows you to pick different modes and volume settings so you can find the best combination of sound for your ears.

How will I know if the device will be a good fit?

Each device is sent with a few sets of ear-domes of different types and sizes, over 95% of people can find a perfect fitting ear-dome.

How do I know which Binowav device is best for me?

Our hearing aid specialists are always here to help you with choosing the perfect device for you, call us at: (888) 884-9145

When will I get used to my hearing aids?

Adapting to your hearing aids will take some time. Top audiologists recommend 3 weeks in order for your brain to adapt to wearing hearing aids. The recommended schedule for getting used to your hearing aids is as follows:

  • Start by wearing your hearing aids for at least 1-2 hours per day while living your normal routine around the house in order to acclimate your ears to your hearing aids. It is normal to get irritated by the fit of your hearing aids during the first few weeks.
  • During the second week, start wearing your hearing aids outdoors. As your ears acclimate to the hearing aid, extend the use to 3-4 hours per day. At this point, you will start to notice little sounds you were unable to hear before.
  • By the end of the third week, you can start having regular outdoor conversations at any volume, whether you're at a crowded restaurant or at work. You are now acclimated to the hearing aids!


Track My Order

To track your order, please click here and use the order number and the same email you used when placing your order.

How long does shipping take?

Shipping within the US takes 1-3 business days to fulfill, and 3-7 business days to be delivered to your house.

Where do you ship from?

We are shipping orders from our logistic center, which is in TX & CA.

Do you ship worldwide?

Yes. Ships as long as you can place an order.

My order is missing parts

We are so sorry your order was incomplete! Please double check your packaging and hearing aid box for all pieces. Sometimes they get stuck in corners and are just a little hard to see :)

Please click here to email our team and tell them what item(s) you are missing.


How long and what does the warranty cover?

Every purchase comes with a 1-year manufacturer’s warranty.This covers defective products and will guarantee a free replacement in the case of a defective product. This does not cover broken, lost, or water-damaged products.

If you've signed up for our Premium Protection Plan, you won't have to pay full price for a replacement pair if your LUNA or LUNA Pro gets lost, damaged, or wet. Instead, you'll only need to pay a small deductible fee of $69 for LUNA and $89 for LUNA Pro.


What happens if I'm not completely satisfied with my hearing aids?

If at any time, within the first 45 days of use you're not happy with your Binowav hearing aids, contact us by email hello@binowav.com to start your return process and obtain your Return Merchandise Authorization number (RMA). Returns sent without an RMA will have a 20% NO-RMA fee deducted from their refund amount issued. You are responsible for and must pay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Binowav Hearing Solutions.

How do I start a return process?

Please contact our customer service at hello@binowav.com and we will help you through starting your return process.

When will my refund be in my bank account?

You should receive this payment directly to the card you used to purchase. This should take about 3-5 business days. Thank you for your patience. :)

If you still haven't received the money you can send a email to our support team by clicking here.


What protocols are being followed to ensure item(s) are safe?

Binowav follows all government and American Public Health Association advice. Our team’s and your safety is our number one priority. All staff wear face masks and gloves and regularly wash their hands. We rigorously clean our packaging facilities.